Tag: brand values

branding

Blogging and brand values

There seems to be a lot of blogging going on a Purple Circle at the moment and it’s all to do with some of our own brand values – being passionate and actually daring to have an opinion.

One of our problems with research has always been that it is often used as a tool to hide behind and not as a platform to launch something bold, innovative and different – That’s why we’ll be talking about Purple Circle Brand Insight that we’ll be launching in a few weeks.

So at Purple Circle, we have always encouraged people to say what they think, because it’s the right thing to do, and not necessarily because it’s always the right thing to say. This makes some clients feel uncomfortable but makes others far more comfortable in the knowledge they are paying for (and getting) honest answers and not a bunch of flannel from yes men/women.

So Michael Slack has started his own blog at www.michslack.co.uk about branding and business, with his first piece being about brand layering, which you can read here.

 

Michael Slack's Blog at http://michslack.co.uk
Michael Slack's Blog at http://michslack.co.uk

Abi Jackson will be writing about more esoteric design stuff in her blog called Pretty Damn Fine with her first piece being about Sanderson designs, you can read that here.

 

Abi Jackson's Pretty Damn Fine Blog at http://prettydamnfine.co.uk/
Abi Jackson's Pretty Damn Fine Blog at http://prettydamnfine.co.uk/

So why all the blogging?

Well, simple really. Our clients are asking about how they can get a more clear personality online, about how they can work more cleverly within the social media environments, so what better way to advise than practice what we preach in order to understand it more fully ourselves.

Oh, and that’s not far from another of our brand values either.

Brand Experience, branding

A stunning article on new brand thinking

This is a stunning article from FusionBrand in Malaysia, commenting on the poor year had by Ogilvy and Mather in China and the reaction of their chairman TB Song.

Read it here

What it says to me is that the future for branding and advertising agencies is a very uncertain one unless they begin to offer measurable ROI on what they do for their clients. This means measurability everywhere.

Rewarding advertising agencies by how much space they buy for you is a dead model. Rewarding them by how much sales revenue they generate will help sharpen their ideas in a massive way, but only if they are allowed to control more of the experience than just the televisual element.

As a design and brand agency it was traditional that we could change logos and create wonderful new design literature, websites, direct mail and all sorts of marketing ‘collateral’ that would win over clients the world over.

But those days are gone. We have to change the core of the businesses now, in order to change the brand.

Brands are born in the customer experience and not in the logo you choose to hang above it. The logo can only ever be a symbol that the customer has arrived in the right place to enjoy their branded experience. Change the logo in isolation and you change nothing. Change the customer experience and mark it with a new logo and you could indeed change the world for that customer.

Unless we have enlightened brand owners who allow designers to enjoy and subsequently manage the ongoing brand experience, one of us will disappear. The old adage ‘if two people in a business always agree, then one of them is unnecessary’ rings truer now than ever before.

Branding as topic that has been fiercely debated and that everyone has an opinion on (right or wrong). Done well, it changes the basis of a business forever. Done badly, it’s a poor old waste of money that brings the industry into disrepute and has been practiced by many since Introducing Monday and Consignia started the trend downwards with the most pointless and superficial logo changes masquerading as rebrands.

So, to all enlightened clients feel free to get in contact and I’ll show you the difference between a new logo, a pointless change and a really brilliant piece of branding that will directly benefit your business and its customers in the long term.

brand values, branding

The tarnished Sword of Excellence

Many years ago, one of our biggest clients was Thomas Cork SML, later to become Cork International. They supplied merchandised ranges and latterly books to all of the major retailers.

In their reception area was a huge mission statement stating they were working towards and living excellence in everything they did. It was joined by the remarkable sword of excellence that took pride of place behind the receptionist’s desk.

We always wondered whether anyone in the organisation knew these values, understood these values or ever ‘lived’ them. Having asked most of the team, we became pretty convinced that no-one did.

They quietly went out of business in 2004 due to ‘financial difficulties’.

You can see in this historic article that they were already through a Total Quality Management (TQM) programme.

But what this proves is that its all very well having values and even writing them in huge letters in your reception.

But the key to any brand, to any organisational culture is to embed and live those values in everything you do.

Thomas Cork, never did and they disappeared. The tarnished sword of excellence lives on however and it is a great reminder to all of us to walk the walk as well as talk about it.

brand values, branding

Saving the Rainforest one glass of Orange Juice at a time

I was reading the Freakonomics blog via the New York Times today and noticed a brilliant article that seemed to back up our thought about adding value.

On some Tropicana orange juice packs in the US you can go to their website and type in a code and they will set you aside 10 square feet of rainforest.

Wow.

That’s sounds like a lot and a really generous offer by a huge multinational. But my favourite economists have calculated it’s only worth about US11 cents – The key though is that it has a MUCH higher perceived value – and that’s where adding value really comes into its own.

So to stress again, don’t discount, find a way of adding value. What can you give your customers that doesn’t cost you much, is really wanted or valued by your customers and reinforces the values of your brands?

If you can find it and deliver it, your brand will grow, recession or no recession.

If you want to read the full article, then click here

branding

Welcome back Woolworths

I was searching the web this morning and saw a Google Adword for Woolworths.

I did hear that they were back, but click here for proof.

http://www.woolworths.co.uk

By reading over their blog, it seems like they are being sensible and trying to correct the mistakes that took them down in the first place. They talk about defining a range designed for their web shopping format and even seeing if they can make Pick and Mix work on the Web.

If they can take the best of the Woolworths brand values and build on them, they may have a chance of building a new business with the old name.

Its a shame they missed out on all the Easter Egg sales for 2009 as in a business article on radio four yesterday it was said that the reason Tesco and Sainsbury are selling so many cheap Easter Eggs at present, is that they bought them all from Wooolies administrators. I guess that is our gain?

Whilst Woolies was always far from perfect, it will be interesting to see if the new owners can do a ‘Skoda’ with it and turn it from 70’s joke into a sharp responsive retailer that would have allowed them to survive in the first place.

brand values, branding

Discounting kills brands – you simply HAVE to add value

As long ago as 1994 when we were working for a world class Racing Drivers School at Donington Park in UK. They came to us with a problem of a winter course that was almost impossible to sell out and they wanted us to produce a flyer for them to help sell it at a discounted price of £1800 for the five day programme rather than the full price of £2500.

We talked them into an idea of offering an additional 15 hours of one on one instruction that had a perceived value of £1200 but an actual cost to the school of less than £200. Guess what? The programme became the most popular and sold out almost immediately.

We already suspected the power behind adding value but this was our first definitive proof.

Well this has now been confirmed by none other than Martin Lindstrom who is one of the most forward thinking of any current brand strategist.

His supposition is that discounting a brand will take SEVEN years to recover from as this is how long the cycle takes for it to be built back up to a brand that is valued.

If you look at the huge brands now literally dumping their products through the likes of TK Maxx in a desperate search for volume, I would have to ask whether they will even survive long enough to get to the end of that seven year cycle.

If you can buy a Calvin Klein jumper in TK Maxx for £25 in their traditional grey colour, why would you want to pay £100 and more, just to have it in a better bag – particularly when some would now be embarrassed to be seen with such a conspicuous sign of excess that a Calvin Klein bag represents.

So for us, the key for the long term success of any brand is to find ways of adding value to your brand.

Tony Parsons – who we have previously described as an unwitting brand guru in many presentations delivered over the years – writing in his book Man and Wife, was trying to establish why his parents had managed to stay married for so long. His Mum’s answer was simple

By learning to fall in love over and over again.

The same can be said for managing any great brand, because the best brands have an emotive element that people love over and above all reason.

An emotional brand gives their customers reasons to fall in love with them over and over again. They act as though they are in a real relationship with them and if they do it well and keep doing it well, they may be lucky enough stay in that relationship with them forever.

The secret seems to be to reward them, surprise them, say thank you, respect them and treat them as intelligent individuals. Just like in a conventional relationship, if you make more of an effort, you are far more likely to succeed.

So. Don’t discount. Delight instead.

This press release is online at Pressbox, which you can see by clicking here
branding

Back to the future

Back in 1995, we wrote a proposal for Machine Mart, who we then went on to work with successfully for many years, helping them almost double the size of their business.

A few things remain unchanged in this document from all those years ago.

1. Machine Mart’s logo – Which shows that changing a logo is not always the answer to running a business or even making a mark when you take over one.

2. Purple Circle’s business values. Even in 1995, they read as follows:

Firstly we only take on projects that play to our strengths – namely those that involve creative thought and project management;

Secondly when we submit a quotation we will stick to it. We will not keep adding extras for ‘author’s alterations’ at the design stage, unless you completely change the brief;

And finally, design comes last. When we are given a brief we stop and think. We don’t rush headlong into trying to sell a visual we think you want to buy. We only supply relevant creativity – relevant to your brief. We are not in the business of designing for aesthetic criteria alone and good design is drawn from clarity of thought.

The amazing thing for me is that even after all this time, those are still three of our core values in trading with any client – old or new.

Getting your organisational values right can be brilliant for any business. They give you a clear direction to influence any business decision.

It also said rather proudly that Purple Circle had been established for over four years. That seems like absolutely ages ago now as its just about to be 18 years.

Getting your business values right and then sticking to them for year after year after year ensures that any customer, old or new also knows what they can expect from you or your brand and ensures you know how to recruit potential staff who understand what your business is really all about.

And for your amusement, this is what the three of us looked like back then!