I bought a new printer for home a few months ago. An HP 8600 Pro. It uses big and expensive inks, but it’s fast and prints to a lovely quality – Particularly for photos. So I needed a source for genuine HP inks that wasn’t too expensive. I tend to buy a lot online and rely heavily on reviews to see who I can trust. GlobalApe.com weren’t someone I knew, but they had great reviews from Ekomi, so I thought i’d give them a go as they were miles cheaper than anyone else.
The first order took around three weeks to arrive and coincidentally landed on the day after I prompted them as to why they hadn’t arrived. I installed the one I needed and the printer immediately said it was faulty and possibly a fake. Hmmm. It did still seem to work okay though even though the printer wasn’t happy with the ink.
A few days later I got an email from Ekomi asking me to review my purchase with GlobalApe. Naturally I was less than impressed so gave them a one star review. Now Ekomi Don’t like this as it could mess up their clients near perfect 4.8 out of five score. Bear in mind they need to average over 4 out of five to gain Google gold stars and perform far better in Adwords searches – Which is how I found them.
So the mediation begins. I didn’t want to mediate, I just wanted to write a review and carry on with my life. Annerose Kennedy from Global Ape Support has done a perfect job and stalled and stalled and stalled. We are now up to 983 words of correspondence. Annerose has provided a replacement Cyan ink (which arrived in seven days) and still my one star review hasn’t appeared.
So what was the point of the review? If I can’t warn people that in MY experience, the ink took three weeks to arrive and then failed. It calls the whole point of reviews into question and I won’t be buying from organisations that display Ekomi reviews any more as I simply can’t trust them to be truthful. At the top of their reviews page, they claim the following:
- 100% Independent
- Absolutely Transparent
- From Customers for Customers
But it’s not. It’s full of positive reviews as no-one is actually allowed to publish a negative. Sorry, but this is completely wrong – however helpful Annerose Kennedy is and however much they try and mediate me into me withdrawing my negative review.