The uncomfortable truth about AI

The uncomfortable truth about AI

Artificial intelligence is remarkable. It is also, in certain important ways, quietly catastrophic. Not in the science fiction sense of robots and rogue systems, but in subtler ways that are already reshaping how we work, communicate, and think – and not always for the better.

Any fool can now sound like an expert

There is a version of democratisation that is genuinely amazing. Giving more people access to better tools, levelling the playing field, helping a brilliant mind that struggles with written expression get their ideas heard. That is real, and it matters.

But there is another version that nobody talks about honestly enough. AI has democratised incompetence. It has handed a polished, persuasive voice to people who have nothing worth saying. The consultant who cannot actually consult. The designer who cannot actually design. The strategist with no strategy. All of them can now produce fluent, confident, well-structured presentations that win rooms, win pitches, and win contracts – right up until the moment delivery is required, at which point it may be too late, but the gap between the output and the person behind it becomes impossible to hide.

The danger isn’t that AI replaces experts. It’s that it makes it much harder to identify real ones. 

When everyone’s written work sounds equally capable, the signal that good writing once provided – that this person thinks clearly, communicates precisely, and understands their subject deeply – disappears into the noise. We lose one of the most reliable proxies we had for competence, and we don’t yet have anything to replace it.

It creates nothing new

Every piece of writing AI produces, including this one, is a recombination of what already exists. It has consumed an extraordinary volume of human thought and learned, with ridiculous levels of sophistication, to reflect it back. But reflection is just that and it is NOT creation. 

Averaging is not invention. Pattern recognition is not insight.

The genuinely new idea – the one that hasn’t been thought before, that cuts against the grain of everything that preceded it, that makes people uncomfortable before it makes them convinced – is precisely the thing AI cannot produce. It has no position of its own. It has no experience, no failure, no obsession, no grief, no long walk at 3am when something finally clicked. The raw material of original thought is human life as I’ve said in loads of written pieces before, and AI has none of it.

What it produces instead is the median. The most statistically likely next word, the most commonly associated idea, the synthesis that offends nobody and challenges nothing. It is, by its very nature, the enemy of the outlier – and outliers are where everything interesting comes from.

Eventually, we will all sound the same

This is perhaps the most insidious problem, and the slowest to arrive, which makes it the easiest to ignore.

If enough people use the same tools to write their emails, their proposals, their strategies, their creative briefs, their case studies, their thought leadership – and those tools are all drawing from the same well – then gradually, imperceptibly, everything begins to converge. The same sentence rhythms. The same structural instincts. The same tonal register. The same ideas, dressed in the same clothes.

Diversity of voice and thought is not just a cultural nicety. It is how good ideas find each other, how industries avoid groupthink, how problems get solved from unexpected angles. When we outsource our voice, we don’t just risk sounding like everyone else. We risk thinking like everyone else. And a world in which everyone thinks the same thoughts, expressed in the same way, approved by the same algorithm, is a profoundly fragile one.

A final thought

None of this means AI should be abandoned. It is a tool, and like all tools it can be used well or badly. But it deserves honesty. The same technology that can help a great thinker communicate more clearly can also help a mediocre one hide. The same capability that saves time can also quietly erode the skills that made the time worth saving in the first place.

The question worth asking – individually and collectively – is not just what AI can do for us. It’s what we might be giving up without noticing.

If you care enough to text, then why not write?

George and Henry, two nephews I should make more effort to stay in touch with

Over Christmas, we spend a lot of time with our families and all make assurances that we should make more effort to stay in touch and see more of each other through the year.

Inevitably though, with all the good intentions in the world, the thick of thin things soon takes back over our life and we get back into our lazy ways.

But I tried an experiment this year and it really worked. Rather than just sending my Aunty Freda a card and a present, I wrote her a letter. It took me about 20 minutes and ran to three pages of actual writing. It was mainly gibberish about the kids and work and everyday bilge, but she was so delighted that she rang me up to say thanks. She’d not been well, so it gave her a nice lift. She also claimed it was the first letter she had every had from me in all my 43 years. (so what happened to all those forced thank you letters then?)

My first ever boss has been taken il too, so I wrote to him. Again not anything particularly significant in its content, but it allowed me to lay out how much of an influence he had been to me in my early years in advertising and design. And I thoroughly enjoyed writing it.

And then twice, when I was about to text people wishing them well on sad anniversaries, I rang them instead and it couldn’t have been more appreciated by both.

I wrote a piece about branded stamps a few months back and had a good response from people, but I’m going to make 2010 my year of the letter. I’m going to write and ring rather than text people. Royal Mail could do with the business anyway as my mate Tim Garratt has stopped using them!

Anyway, I hope you enjoyed Christmas, have a great New year and speak soon.

If you care enough to text, then call.
If you care enough to call, then write.

Spooky

The amazing wisdom of a new years resolution generator

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