The uncomfortable truth about AI

The uncomfortable truth about AI

Artificial intelligence is remarkable. It is also, in certain important ways, quietly catastrophic. Not in the science fiction sense of robots and rogue systems, but in subtler ways that are already reshaping how we work, communicate, and think – and not always for the better.

Any fool can now sound like an expert

There is a version of democratisation that is genuinely amazing. Giving more people access to better tools, levelling the playing field, helping a brilliant mind that struggles with written expression get their ideas heard. That is real, and it matters.

But there is another version that nobody talks about honestly enough. AI has democratised incompetence. It has handed a polished, persuasive voice to people who have nothing worth saying. The consultant who cannot actually consult. The designer who cannot actually design. The strategist with no strategy. All of them can now produce fluent, confident, well-structured presentations that win rooms, win pitches, and win contracts – right up until the moment delivery is required, at which point it may be too late, but the gap between the output and the person behind it becomes impossible to hide.

The danger isn’t that AI replaces experts. It’s that it makes it much harder to identify real ones. 

When everyone’s written work sounds equally capable, the signal that good writing once provided – that this person thinks clearly, communicates precisely, and understands their subject deeply – disappears into the noise. We lose one of the most reliable proxies we had for competence, and we don’t yet have anything to replace it.

It creates nothing new

Every piece of writing AI produces, including this one, is a recombination of what already exists. It has consumed an extraordinary volume of human thought and learned, with ridiculous levels of sophistication, to reflect it back. But reflection is just that and it is NOT creation. 

Averaging is not invention. Pattern recognition is not insight.

The genuinely new idea – the one that hasn’t been thought before, that cuts against the grain of everything that preceded it, that makes people uncomfortable before it makes them convinced – is precisely the thing AI cannot produce. It has no position of its own. It has no experience, no failure, no obsession, no grief, no long walk at 3am when something finally clicked. The raw material of original thought is human life as I’ve said in loads of written pieces before, and AI has none of it.

What it produces instead is the median. The most statistically likely next word, the most commonly associated idea, the synthesis that offends nobody and challenges nothing. It is, by its very nature, the enemy of the outlier – and outliers are where everything interesting comes from.

Eventually, we will all sound the same

This is perhaps the most insidious problem, and the slowest to arrive, which makes it the easiest to ignore.

If enough people use the same tools to write their emails, their proposals, their strategies, their creative briefs, their case studies, their thought leadership – and those tools are all drawing from the same well – then gradually, imperceptibly, everything begins to converge. The same sentence rhythms. The same structural instincts. The same tonal register. The same ideas, dressed in the same clothes.

Diversity of voice and thought is not just a cultural nicety. It is how good ideas find each other, how industries avoid groupthink, how problems get solved from unexpected angles. When we outsource our voice, we don’t just risk sounding like everyone else. We risk thinking like everyone else. And a world in which everyone thinks the same thoughts, expressed in the same way, approved by the same algorithm, is a profoundly fragile one.

A final thought

None of this means AI should be abandoned. It is a tool, and like all tools it can be used well or badly. But it deserves honesty. The same technology that can help a great thinker communicate more clearly can also help a mediocre one hide. The same capability that saves time can also quietly erode the skills that made the time worth saving in the first place.

The question worth asking – individually and collectively – is not just what AI can do for us. It’s what we might be giving up without noticing.

LogoJoy Artificial Intelligence Logo design review

Creating a logo with artificial intelligence

I ran a brand consultancy for well over 20 years and as a team, we created literally thousands of logos and quite a few brands that you would know. The logo is one element of the branding, but it’s one that is easy to spend a fortune on without getting something you are totally happy with.

Design is a completely subjective thing and one person’s great is another person’s awful. So, only you can decide whether you like a logo or not. The great thing about this Artificial Intelligence design tool which is called LogoJoy is that you can create as many versions of a logo as you like, without having to pay. I have given LogoJoy a full review over here complete with plenty of examples of it in action.

Here’s a film to show you how to do it for yourself. You can honestly create a great logo in under ten minutes.

So that’s it. It’s dead simple and anyone can use this to create a great logo. With the artificial intelligence behind the system, it genuinely learns what you like and the more you use it, the more close it gets to something you’ll love straight away.

Create your own logo for free for yourself here

One thing I do mention in the film is the difference between pop songs and album tracks. When you have created a few options I would always advise you print them out and stick them on the wall. Don’t make an immediate decision. The one to choose is the one that grows on you and that isn’t always the one you love immediately.

Rocket fuel for advertising – the future is Artificial Intellgence

wargames - AI in action and a little less powerfu than Rocket Fuel
wargames – AI in action and a little less powerfu than Rocket Fuel

Advertising was never a very exact science, we all knew that 50% of our spend was wasted (but famously didn’t know which 50%), but that’s all changed now and changed forever.

I was lucky enough to be in a presentation from Lucy Arkwright of Rocket Fuel, who’s strapline is a rather cool ‘Artificial intelligence. Real results’. I haven’t seen a more amazing presentation in some time.

In short, what Rocket Fuel do is use single pixels on page to track a users real traffic. Then, using Artificial Intelligence (ie learned behaviour) they build up a picture of your real internet usage and shopping habits. It’s far more than just clicking likes, it’s about behaviours and real moves to action. So, less of what you say you’ll do and all about what you actually do.

As an example, with a traditional ad for a dishwasher, the agency buyer would just buy space in a magazine and hope enough people looking to buy their dishwasher wandered past and happened to want one at that point in time.

This was largely replaced by behavioural retargeting of ads (those ones that follow you around on the internet) which repeatedly show you dishwasher ads if you have ever clicked through to a site selling dishwashers or large kitchen appliances.

What the Rocket fuel system does is understand your specific behaviour. It begins to learn what brands you are most likely to buy and when you are really in the market to buy them. It knows to stop serving you ads when you have seen it more than a given number of times (your personal preferred number and not the rest of the worlds) and then stop serving you ads if you have actually bought a dishwasher from anywhere online. It’s like the Perfect Market, but all the sellers now have all the information. It’s a perfect, perfect market.

The AI bit is the really clever technology. This learned behaviour is done through a billion decisions per second that the system makes about how you like to think, shop and browse online. And this doesn’t just change the game a bit, it changes it completely.

I’ll leave you with a stat to prove the point.

The average click through rate (CTR) on a conventional online display ad is 0.03%, so all in all, pretty wasteful. and clicks aren’t anywhere near as good as actual conversions.

In one of the Rocket fuel examples, they showed that 40 percent of purchases of new BMWs in North America in the second quarter of 2012 were influenced by Rocket Fuel advertisements.

None of us had actually noticed that it wasn’t 50% of our ad spend being wasted, it was 99.97% being wasted. And it’s now with this system it’s back to being closer to 50% again.

When this technology rolls down to smaller users, it will change the way advertising is bought and sold completely. And forever.

Wow, just wow.