The Sheriff of Nottingham in the USA part four

When we came to Los Angeles, I was staggered by the size of the place, I doubted we had a chance to get a handle on the city in such a short space of time, but today has proved that wrong. Completely wrong.

When they say the whole world is a stage, what they fail to tell you is that most of the actors are here. It’s a city of big characters, grand gestures, enormous wealth and incredible showmanship.

The timetable went out of the window almost as soon as we started and on listening to advice as we went along, so the day didn’t go exactly as planned, but I’ll try to summarise what we saw and what we learned. I’ll add as many pictures as I can to emphasise the points.

Paul Smith in LA doesn’t open until 11am, so we went along to the Hollywood Walk of Fame and the Grauman’s Chinese Theatre. The latter is particularly significant as it is the favoured venue for Ridley Scott and Universal for their Premiere’s. it is therefore very likely to be where the premiere of the Robin Hood film on May 14th next year. Our first D Day.

The Walk of Fame is tourist heaven. Complete with Michael Jackson lookalikes crying at his paving stone and lighting candles in his memory.

The handprints were more interesting as we got some nice shots of the Sheriff at the Kevin Costner (from Prince of Thieves), Olivia de Havilland (Marian in the 1933 Errol Flynn version) and Douglas Fairbanks (Robin in the 1922 film). Whilst we can’t replicate this exactly, it was a great lesson in building a trail around an area and adding mystique to the characters. Maybe a trail around the city could be marked on pavements for all visitors to enjoy?

The Sheriff, his Lady and Kevin Costner
The Sheriff, his Lady and Kevin Costner

Grauman’s was amazing. A stunning period building and introduced to us by the amazingly charismatic Beverley White. A lady of South African descent who has been in the role for 15 years and seen more premieres than most actors will ever see.

Beverley White, our host at Graumans Chinese theatre
Beverley White, our host at Graumans Chinese theatre

A 90ft x 50ft screen (the biggest non IMAX in US) and 30,000 watt music system ensure it is still as relevant today as it was when it was built for $2m in the 1920’s and had a 30ft screen and had over 3,000 seats (it also shows how much American backsides must have grown since then). The cost was around the same as our own Council House built around the same time and offering similar grandeur that these pics can’t possibly do justice to.

We then went off to the Getty Center. A good hike outside the city and perched high on a hillside, that was bought completely to avoid others building and disrupting the view.

Funded by the oil Billionaire, John Paul Getty, it cost $1bn dollars and 14 years to build. No that’s not a mistake, it really cost $1bn to build. The architect was Richard Meier, who made his name on the place.

As a lesson in how to do world class, it was immense. From the moment you arrived and were guided through to the tram (which was actually a form of funicular railway) to take you from the parking area the 5/8 of a mile (that’s what the guide told me), it’s a masterclass in world class.

The tram at the Getty Center
The tram at the Getty Center

They have 600 volunteers to man the place. Many are ex teachers apparently and like the sound of their own voice. They are the most helpful people in the world and all beautifully clued up.

Entrance is free, but parking costs $15. This has had to be raised twice in the last year as their fund of $3bn has declined by 25% due to stock market falls over the same period and left them facing a major shortfall. It’s a million people a year attraction, and whilst amazing, is obviously Not commercially viable and couldn’t get close to surviving without their benefactor. There’s lots they do well. The food offers is brilliant, the paintings and artworks all, seemingly on open show with little to stop you touching and feeling some great works – but the numbers just can’t stack up.

The detailing however is outrageous. Perhaps the most telling fact that came out was the fact that the trees above the terrace restaurant are pruned every three weeks and 1 in 14 leaves are removed to keep the dappled effect of light falling across the courtyard. If we are to do world class, we have to get to a level of detail that learns from this, even if it doesn’t get quite so blindly anal about it.

Every three weeks, 1 in 14 of the leaves on these trees has to be removed to create the right dappled effect
Every three weeks, 1 in 14 of the leaves on these trees has to be removed to create the right dappled effect

The stones of many areas were left rough edged. It is an enormous undertaking to build with so much natural material and of such high quality but you could see the kids stopping and touching the stones, looking for the fossils, and seams that run through many. I would never claim to be anything approaching arty, but I was hugely impressed by the way they had gone about this build.

Stonework so tactile, you just have to touch it
Stonework so tactile, you just have to touch it

Having spoken to the VP in charge of visitors, who showed us round (and had to break away to see the Korean Arts Minister!) we decided to abandon Universal and head for Paul Smith back across town.

The 761 bendy bus delivered us close to where we needed to be. It claimed to be par of a ‘green’ fleet but it bounced ad shook us across every expansion joint the city had to offer.

The 761 bendy bus from the Getty Center to Wilshire Boulevard
The 761 bendy bus from the Getty Center to Wilshire Boulevard

Pretty soon the huge pink iconic building jumped out at us, from the low rise morass that surrounds it.

The big pink Paul Smith building on Melrose Avenue
The big pink Paul Smith building on Melrose Avenue

The Sheriff did his shots, we marvelled at the beautiful interior of the building which is far more characterful than the outside and pored over the mass of Nottingham images and connections that Paul Smith has littered throughout his store.

The Sheriff and the team at Paul Smith LA
The Sheriff and the team at Paul Smith LA

It as then off to the Farmers Market, which is like Covent Garden with attitude and a brilliant role model for Sneinton. It was clean, had great food smells throughout and a madly eclectic mix of retailers, food outlets and restaurants. A classy French restaurant sat next to a Mexican take out, which was in turn next to a peanut butter outlet and a place that sold really vulgar named chipotle style sauces such as Sphincter Stretcher, Hot and Horny and Colon Cleaner.

The fabulous Farmers Market
The fabulous Farmers Market

At the back of the site was a little stand called the Gumbo Pot which sold New Orleans based food, next to a karaoke stage. As tacky as this sounds, it was a wonderful place to be as a succession of incredibly talented singers (including one called Patrick Presley singing Elvis numbers) stood up to take their turn (as well as a few utter eejits who couldn’t hit a single note).

This would have to go down as one of the most chilled places I have ever been in the world. Couples, families, students, kids, old young, literally a perfect cross section of society sat, sang and ate together. If we can create something as good as this in Sneinton, we will be onto a real winner. It was world class amongst the world class.

And the finally it was over to The Grove. On the surface, only a street like London’s Carnaby street, but so clean you could eat off it.

The Grove is the cleanest shopping area I have ever seen
The Grove is the cleanest shopping area I have ever seen

It came complete with a beautifully restored trolly bus running up and down it. It only ran for the length of the Square down to Broadmarsh, but the driver and conductor (even though it was free) were oozing character and fun for the whole time we were on it. Could we pull this off in Nottingham? I’d like to think so, but we have to develop a much more intuitive service culture for it work at this level.

And it comes complete with its own trolley bus
And it comes complete with its own trolley bus

So that’s it for the day. Its 11.40 pm, I’m back at the hotel. Its 7.40 am UK time and I’m shattered. We’re off to the museum of Tolerance tomorrow morning (as this is one the people at Getty told us we just had to see) and then of to San Francisco tomorrow afternoon. Night night.

http://www.museumoftolerance.com

The Sheriff of Nottingham in USA Part three

09.09.09 – What a cool date to start the first major part of our trip

The first full day of our trip and a busy schedule to start with. I’m still reeling with jetlag, but my phone going off at 5.30 local time here gave me an earlier start to the day than I was planning.

So here’s how the rest of the day is shaping up, but its still subject to change, if more direction comes in from the people we are speaking to here and at home.

9.00am, we’re off to Paul Smith’s shop in LA for some promotional shots with the Sheriff. Paul Smith is one of Nottingham’s most famous sons and one of our most fierce and supportive advocates, so its great to be able to give him and his worldwide business something back for them to use in their own promotional materials.

10.00 It’s off to the Getty Center Museum, which is a beautiful building and a huge collection of different collections. Not quite sure what this will contain, but it will be interesting. We’ll be guests of their VP in charge of group visits, so we should be able to mine his knowledge.

12.00 Hollywood Walk of Fame. This is one to see as to how they have created a trail for tourists. Its one we have to learn from. How do we create our own Robin Hood trail throughout the city and county. Is it one to learn from or is it (as I suspect) a bit of a touristy nothingness?

2.00pm Universal Studios. This could be great. We’re meeting with some of their senior managers to find some behind the scenes info on how they do it, how they’ve funded it and how they manage their promotions and marketing. This could be one of the highlights of the trip, but I’ll add images and a full story later.

Sheriff of Nottingham London to Los Angeles Part two

Checking in at Heathrow with a Sheriff of Nottingham was always going to be interesting, but it was made more so by the reaction of the press at home and perhaps more importantly, the reaction of the readers of the local press, expressed through their comments. Some of these have been less than favourable, some have been silly and some have been positive, but for me, if Nottingham is to become a world class city, with a world class Robin Hood offer, we have to go and learn from the best in the world. Being insular and assuming we can do it all ourselves is a sure fire way to achieve exceptional mediocrity. Look at Sheffield and their Centre for Popular Music and look at what we mustn’t do. This cost taxpayers a small fortune and closed after six appalling months to become a publicly funded nightclub.

I don’t really intend to address those criticisms here, because I have paid for this trip myself through Purple Circle, in order to completely understand the market for visitor attractions across the US. As a business, Purple Circle already work for BeWILDerwood (rated by its own industry body the Themed Entertainment Association) TEA as a world class attraction and recent winner of a DBA Design Effectiveness award for ourselves) and Go Ape, who have won hundreds of business awards themselves.

If we’re going to advise them how to behave in a branding and innovations sense, how better to do it than to look to the best there is to offer in the worlds biggest market for visitor attractions? So I’m here under my own steam and fully intend to fill my days and nights with opportunities to see everything that the US has to throw at us. I have specific issues I need to address and questions I want answering by the best in the business.

But back to Virgin Atlantic. I’m not allowed to show you pictures of the Sheriff checking in at Heathrow, as we’re not allowed to take pictures at check in, so here’s one of him boarding the plane and turning right towards economy.

The Sheriff of Nottingham and his Lady boarding the flight to LA
The Sheriff of Nottingham and his Lady boarding the flight to LA

But it was smooth and efficient and remarkably short of drama. The first hint of a problem was when I boarded the plane and was given the wrong end of a boarding pass with which to board.

On normal plane with a normal company, this could be a problem, but not so Virgin. Rather than cause any fuss or bother, they had the brilliant solution of sitting me at the bar in the Upper Class section until they could sort it out. excellent plan. I spent the next ten minutes with my feet up and a glass of chilled Champagne. Oh to have problems dealt with like this every day.

Its quite a nice touch being given a glass of Champagne whilst the staff rush off and sort a little probem
Its quite a nice touch being given a glass of Champagne whilst the staff rush off and sort a little probem

The rest of the flight was completely uneventful other than to say that Richard had obviously listened to the voice of the passenger who wrote the world’s best complaint letter as the food en-route was gorgeous.

Airplane food - Virgin style
Airplane food - Virgin style

Our Cabin Crew Becky was full of personality and couldn’t have done more to make her passengers feel at home. I made a comment to her about how lovely the Gü pudding was and a few minutes later she turned up and sneaked another into my hand. This may be in the manual or it may not, but it certainly made me feel like I was a valued customer. This way of working simply has to be completely natural and far and away above mere training. You can teach someone to do a job, but I don’t think you can ever teach someone to smile and enjoy themselves whilst they’re working. This natural friendly openness is one of the reasons, that for me, Virgin has remained a remarkable Lovemark brand.

For the cabin crew, the LA flight must be quite a nice one as they get two night layover in the City of Angels before they have to fly home again.. I asked Becky what they did with their time and it seems like they swim, shop and party. Maybe that’s why Virgin have such happy staff, they have actually planned it so their staff have a life outside of work.

Anyway, LA tonight, no visits other than to a hotel and bed, so I’ll add more tomorrow. Night night.

Taking the Sheriff of Nottingham to the USA – Part One

The Sheriff of Nottingham Leon Unczur and his Lady
The Sheriff of Nottingham Leon Unczur and his Lady

Okay, we’re taking the Sheriff of Nottingham to the USA to see what they have to offer as the best visitor and tourist attractions in the world.

We’ll be looking at some big ones, some small ones and some obviously in-between. We’re aiming to see the very best…. But in fast forward.

The timetable is pretty grueling as you can see below, but we still have lots of flexibility and would welcome any advice as to what you think we really need to see.

Is it world class, is it the best it possibly can be and is it something we can learn from by seeing? If it is, we want to see, so all suggestions welcome.

I’ll list what is fixed on what days and I’d love you to help me shape the rest of our time.

I’ll be blogging as I go along, so hopefully, decent Internet connections allowing, you’ll see what we’re seeing very soon after we’re seeing it.

9th Sept
Arrive LA and then fixed meeting with:
John Paul Getty Museum

And possibly see from the following:
Universal Studios
California Science center
Melting Pot Tour
Hollywood Walk of Fame

10th Sept Lunchtime
Fly to San Francisco and then fixed meeting with:
Alcatraz
Golden Gate Bridge

And possibly see from the following:
Segway Tours
Urban Safari

12th Sept AM
Fly to Seattle and then fixed meeting with
Mayor Nickels of Seattle

And possibly see from the following:
Rock N Roll Museum (definite we think)
Sci Fi Museum
Kkondike Gold Rush
Space Needle

13th Sept Lunchtime
Fly to Boston

14th Sept Lunchtime
Transfer to Plymouth for fixed meetings with:
Pilgrim Hall Museum
Mayflower
Plymouth Plantation

And then back into Boston PM for fixed meetings with:
USS Constitution
Sheriff Cousins of Boston

And possibly see from the following:
Freedom Trail
Newbury Street

15th Sept Lunchtime
Fly to New York and then see some of the following:
The High Line
MOMA
Rockerfeller (Top of the Rocks)
Statue of Liberty/Staten Island
Ground Zero

17th Sept night
Fly home, Sleep.