I’ve never been a big fan of delivered pizza. It always seems to be a bit like wet cardboard and the cheese is so tasteless and slimy that it just makes you feel unhealthy even thinking about eating it.
Pizza to me is a beautiful italian food made with fresh bright ingredients and it’s something that we’ve always made at home with the kids and their friends to introduce them to simple tasty cooking.
And now to their eternal credit, Domino’s have admitted the same. They had obviously commissioned some focus groups where people told them how poor their product is and shock of all shocks they listened.
You can see the site they have produced to talk about the story here.
And look at the video they have produced using their real staff, showing how much it upsets them when people tell them how bad their food is (and probably that they are likely to lose their jobs if the sales don’t pick back up.
We have long been fans of customer feedback with our involvement in feefo. It shows that listening to your customers is one thing, but actually having the nerve to do something about it is a far bigger and braver one.
Any business that has the balls to stand up and say their product wasn’t good enough in this direct a fashion, to me, deserves success. I haven’t tried their new pizza yet, or their old one for that matter, but I have to say, that I am vaguely tempted.