Waitrose, Tesco, trust and horse burgers

Horses wouldn't be served at Waitrose, because we trust them and it's in their values
Horses wouldn’t be served at Waitrose, because we trust them and it’s in their values

I did a workshop at Nottingham Trent University yesterday and one of the key points I wanted to get across was brands who work with very focussed brand values have clearer marketing messages. More than this, they have clearer business propositions and it would seem to me that they are ultimately more successful as businesses too.

Take two companies, Tesco and Waitrose.

Tesco brands says ‘Every little helps’. What this says to me is that they chip away and chip away at every tiny little cost to try and drive the price down to one that is almost unsustainable by the supplier. I’m not saying I agree with them throwing a horse in with the beef to make a value burger, but I do think it may have de-specced the product to such a degree they just needed to add the protein to get them to the 63% meat content that their recipe demands (which is higher than Birds Eye’s Value burgers 45% meat!), so really, what do we expect?

A horse didn’t just fall into that beef vat by accident. Someone threw it in, knowing they needed to add some cheap meat to make up the weight of their consignment. That’s supplier desperation in action.

Waitrose work on the core brand value of ‘Trust” and for me, this comes trough everywhere. I just don’t believe they would buy their meat on the open market, without knowing where it came from. I trust them. For me, they have almost become curators of good food choice. If they sell it, then we know it’s going to be pretty good – certainly for supermarket food and we can be pretty sure it won’t contain horse.

It’s too easy to take pot shots at the giant that is Tesco, but they deserve it in this case. Their values are wrong and too many of us care about what we eat for them to remain as the force they are now. They need to change their values, change their brand behaviour to be a little more loveable and change the way they treat their suppliers. Or, they’re off……

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