Rather excellent article from Andy Hanselman about why satisfaction is never enough.
www.andyhanselman.com
Have a read get commenting
Filed under: Andy Hanselman, branding | Tagged: branding, CRM | Leave a Comment »
He can’t get no satisfaction
Posted on May 8, 2009 by John Lyle
CRM is not enough MCR is getting closer though
Posted on April 30, 2009 by John Lyle
Customer Relationship Management (CRM) is not enough. To survive and thrive, we need to Maximise Customer Relationships (MCR)
Filed under: Andy Hanselman, branding | Tagged: Alain Thys, Andy Hanselman, Anomaly, branding, CRM, Duncan Bird | Leave a Comment »
