Rather excellent article from Andy Hanselman about why satisfaction is never enough. www.andyhanselman.com Have a read get commenting
Filed under: Andy Hanselman, branding | Tagged: branding, CRM | Leave a Comment »
Rather excellent article from Andy Hanselman about why satisfaction is never enough. www.andyhanselman.com Have a read get commenting
Filed under: Andy Hanselman, branding | Tagged: branding, CRM | Leave a Comment »
Customer Relationship Management (CRM) is not enough. To survive and thrive, we need to Maximise Customer Relationships (MCR)
Filed under: Andy Hanselman, branding | Tagged: Alain Thys, Andy Hanselman, Anomaly, branding, CRM, Duncan Bird | Leave a Comment »