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He can’t get no satisfaction

Posted on May 8, 2009 by John Lyle

Rather excellent article from Andy Hanselman about why satisfaction is never enough. www.andyhanselman.com Have a read get commenting

Filed under: Andy Hanselman, branding | Tagged: branding, CRM | Leave a Comment »

CRM is not enough MCR is getting closer though

Posted on April 30, 2009 by John Lyle

Customer Relationship Management (CRM) is not enough. To survive and thrive, we need to Maximise Customer Relationships (MCR)

Filed under: Andy Hanselman, branding | Tagged: Alain Thys, Andy Hanselman, Anomaly, branding, CRM, Duncan Bird | Leave a Comment »