Maslow, We need to talk about your hierarchy

When I was at college studying marketing, this was a classic piece for us to learn. Maslow proposes that as we grow and attain civilisation and wealth, we move up the hierarchy of needs. But I think the model is still potentially relevant, just far more muddled than it used to be. Replace the Physiological [...]

Brewdog vs. Diageo = A win for the punks

You may have seen this little story bubbling under over the last week or so but it says an awful lot to me about brands and their respective behaviours. In brief, Brewdog were at the British Institute of Innkeeping awards and fully expected to win the title of Bar Operator of the Year. They were [...]

The trouble with Tesco

Tesco as a business isn’t doing badly. It’s profits are still huge, even if they are slightly down on previous quarters in the UK. But for me, this is masking a much bigger brand problem and that is because nothing they offer is special any more. They don’t make customers feel valued, they don’t surprise [...]

Brand Beckham and the end of flawless brands

This weekend was a milestone for brands everywhere. One of the strongest – Brand Beckham – admitted they had made a mistake when they wore their matching leather suits to a Versace party in 1999. According to Vogue David  said “I look back on some stuff and think I can’t believe I actually wore that,” [...]

If rebranding Waterstone’s was pointless, then debranding the rebrand is even more pointless

There is an old saying in the design community that changing a logo if you change nothing else is as useful as rearranging the chairs on the deck of a sinking ship. I wrote about this in 2010 when Waterstone’s unveiled their less than radical new logo. I was slightly less thann complementary about the [...]

The Tonsorial Artist – Holt – A brilliant barber and a brilliant brand

I was lucky enough to be staying in Holt last night at Byfords Posh B&B (which is fabulous) and had a bit of time to kill, so took myself off to find a haircut. Looking quite unassuming in the centre of the brilliant little town was the Tonsorial Artist. And I have to say it [...]

Berocca TV ad – Log rolling

I love this ad. Not because it is expensively produced, glossy or particularly clever, but because it is so simple and made me smile. The end line backs it up perfectly and for a brand to deliver values that are achievable (the feeling, not the log rolling) is a god place to be. What they [...]

The New Zealand brand – summed up in one minute and 18 seconds

The Haka has always been something I have watched with fear and admiration, but today in the final of the Rugby World cup, I saw it for the first time as a brand marker for New Zealand. It shows their power, their determination and their ability to stand, miles from anywhere else in the world [...]

British Gas and their trite new identity

call me a cynic if you wish, but I am not a big fan of this rather smug new identity for British Gas. Here’s the old one. There’s not a lot wrong with this. It says what they do, or rather what they did. Their business has obviously diversified and they need to move away [...]

Teacher of the year

I’m slightly embarrassed to say that I caught a few minutes of the Pride of Britain Awards and saw an amazingly inspirational teacher – Llew Davies – who won the Teacher of the Year Award. They showed him in his classroom with his pupils who clearly love what he does and how he does it. [...]

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