I’ve written a few pieces recently about consumer power (and blogger power) and wonder whether we are reaching the position of a perfect market economy. That is the previously theoretical situation, where all the buyers having all the information to buy identical products. When I studied economics at school the section I was most fascinated [...]
Filed under: Andy Hanselman, branding | Tagged: branding, economics, Internet, perfect market | 4 Comments »
I did an MBA on Friday afternoon. It wasn’t a traditional MBA though – you know the ones – that restrict your thinking and drive you int the word of paralysis by analysis – but a real world one that will directly benefit our business from tomorrow.
Filed under: Andy Hanselman | Tagged: Andy Hanselman, Jonny Douglas, MBA, Resolve IT | 2 Comments »
Rather excellent article from Andy Hanselman about why satisfaction is never enough. www.andyhanselman.com Have a read get commenting
Filed under: Andy Hanselman, branding | Tagged: branding, CRM | Leave a Comment »
Customer Relationship Management (CRM) is not enough. To survive and thrive, we need to Maximise Customer Relationships (MCR)
Filed under: Andy Hanselman, branding | Tagged: Alain Thys, Andy Hanselman, Anomaly, branding, CRM, Duncan Bird | Leave a Comment »
